Local Adviceline: 0808 278 7893 

How we help 

As a local, independent registered charity, Citizens Advice Hillingdon provides free, impartial, and confidential advice to support residents in overcoming life’s challenges. Our expert team offers guidance on a wide range of issues, ensuring individuals and families have access to the information and support they need to make informed decisions. If you’re facing challenges with consumer issues, housing, debt, or money matters, access our self-help tools below. 

We can help you with specialist support... 

At Citizens Advice Hillingdon, we deliver key specialist projects designed to provide tailored support to our community. Each project focuses on addressing specific needs, ensuring people can access expert advice and services when they need it most. 
Click here to view our project flyer and see more about our main projects below. You can request support directly by following the details on each project page or contacting us usingx the links provided. 
Hillingdon Food Bank - If you have accessed the foodbank within the past two years and require specialist help to get back on track, this could be employment advice, access to welfare benefits or debt advice, we can help you onsite at the Hillingdon Food bank. Project funded by the Trussell Trust. You can email us at [email protected] Click here to download project information. 
Hillingdon Employment Advice Project - If you are struggling at work our employment project can help you to negotiate with your employer, understand maternity and parental rights, check if you can get sick pay, provide advice and information around grievances, redundancy and employment tribunals. Project funded by the National Lottery Community Fund. Visit the project page here 
To contact the employment project directly, you can e-mail us at [email protected]. Click here to download project information-  
Macmillan Cancer Support -Through our Macmillan Project, we help individuals and families affected by cancer access benefits, grants, and financial support. Whether you're a patient, carer, or bereaved family member, our team provides free, confidential advice to ease financial burdens during challenging times. If you need assistance, leave a voicemail on our dedicated line 07498 482 130 or email us: [email protected] Visit the project page here. Click here to download project information 
WorkWell Programme – A free employment support service for people aged 16+ facing health-related barriers. Through personalised coaching, skills development, and expert advice, we refer clients to Shaw Trust to help them start, stay in, or return to meaningful work. Visit the project page here for more information. 
 
Click here to download our new services flyer  

 

Click here to contact us  

Who we help 

Carers 
Young people 
Older people 
People in employment or unemployed people 
Those experiencing illness or disabled people 
Parents 
Armed forces and veterans 
People on a low income 
People in employment or unemployed people 
Those experiencing illness or disabled people 
Carers 
Young people 
Older people 
Parents 
Armed forces and veterans 
People on a low income 

Benefits 

Talk to us about issues with your benefits, or get information on areas like PIP, Universal Credit, or child benefits. 

Employment 

We'll help you address all types of workplace problems, including issues with discrimination or redundancy. 

Health 

We can help. We'll guide you through NHS health costs and services, including mental health support, assistance for people living with cancer, and access to local social care services for older or vulnerable residents. We work in partnership with Macmillan Cancer Support and Adult Social Care to support those facing health challenges.  

Consumer 

We will guide you on making a full complaint about faulty goods, bad service, or think you may have been scammed, we can also provide useful advice if you are struggling with your energy bills or need to make your home more energy efficient. 

Debt and money 

Discuss how to better manage your debt or get money advice from our trained specialists. 

Family 

Access support for a variety of family issues, from getting child maintenance to ending a relationship. 

Housing 

Get advice about your tenancy, whether you live in social housing, private sector or a home owner, we can help with your mortgage difficulties, council tax arears, homelessness, evictions or disputes with your neighbours. 

Armed forces, Veterans and their families 

We can help you to navigate services and financial help available to you, advice and support can range from care homes for veterans and welfare benefit assistance for disabled ex-service personnel. 
Hillingdon residents can access our services by calling our Adviceline at 0808 278 7893 (Monday to Friday, 9:00am to 5:00pm). Alternatively, you can request a callback by visiting our "Contact Us" page and completing a short form. 
 
Partners and professionals working with local organisations can refer clients by using our referral form, which should be emailed to [email protected]. 
 

Our Past and Current Funders 

Macmillan Cancer Support - Citizens Advice Hillingdon Funder
WorkWell - North West London