Volunteer For Us
The Citizens Advice service has over 20,000 volunteers from diverse backgrounds, who have a wide variety of skills and experience.
CAB volunteering can be challenging and immensely rewarding. Most volunteers report getting enormous satisfaction from the work they do, feeling they are able to make a real difference to people’s lives.
Training is provided.
Volunteering as a Trustee
If you have experience in areas such as finance, human resource, marketing and fundraising and would like to join our Trustee Board on a voluntary basis to to assist with long term strategy and policy development or help with decision-making and sound effective management of the organisation or simply have the enthusiasm, drive and reliability to become a Volunteer Trustee. Find more information on being a Trustee below.
Each individual member of the Trustee Board has a responsibility to contribute to the discharging of the Board’s duties. She/he can do this by:
- maintaining an awareness of the business of the organisation
- regularly attending a minimum of 4 meetings per year, preparing for and taking a full part in meetings
- actively contributing to setting policy and strategic direction, defining goals, setting targets and evaluating performance
- monitoring whether the service complies with its governing document, whether it meets Citizens Advice standards and how well the advice needs of the local community are being met
- monitoring the financial position of the organisation and ensuring that it operates within its means and objects, and that there are clear lines of accountability for day-to-day financial management
- supporting the development of the organisation through participation in agreed projects
- actively seeking to further the strategic objectives of the organisation, and acting in the best interests of HECA at all times
- maintaining confidentiality about any sensitive/confidential information received in the course of duties as a trustee.
Personal Skills and Qualities
- commitment and availability to attend a minimum of 4 bureau Trustee Board meetings per year
- effective communication skills and willingness to participate actively in discussion
- willingness to gain knowledge of local needs and resources
- commitment to the aims, principles and policies of the CAB Service, including those relating to equal opportunities, independence and social policy
- willingness and ability to act in the best interests of the organisation
- ability to understand and accept their responsibilities and liabilities as trustees and employers
- willingness to participate in democratic process which develops CAB policies regionally and nationally
- numeracy to the extent required to understand CAB accounts with the support of a Treasurer
- willingness and ability to learn
- ability to think creatively and strategically, and exercise good, independent judgement
- ability to work effectively as a member of a team
General Information For Trustees
CAH aims to provide full support and training for all staff.
Training is provided at no charge where it is necessary for your development as a member of the Trustee Board.
Training may be held locally or in London and may be provided by Citizens Advice, other recognised agencies or “in house” tutors.
Reasonable travel expenses are paid to Trustee volunteers for travel to Management Committee Meetings, training, etc.
Travel expenses are paid by an auto-pay system direct into Trustee volunteer’s bank accounts.
All potential Trustees have a selection interview to confirm their suitability to join the CAH Management Committee. This will be arranged on receipt of a completed application form and two written references
If you would like further information about volunteering opportunities in Citizens Advice please click on the following link which will take you to the national Citizens Advice Website CitA Volunteering.