Work for Us - Join Our Team!
At Citizens Advice Hillingdon, we’re dedicated to improving lives in our community. By providing free, independent, and confidential advice, we support people in navigating challenges and influencing policies that shape their lives.
We are committed to equality, diversity, and inclusivity, creating an environment where every team member feels valued and empowered. If you’re looking for a rewarding career where you can make a real impact, we’d love to hear from you.
Why Work With Us?
Make a Difference: Help individuals address challenges like benefits, debt, housing, and employment.
Develop Your Skills: Gain expertise in advice provision, casework, and advocacy while working in a supportive team.
Be Part of a Dynamic Team: Deliver services through face-to-face advice, outreach, phone, and email support.
Join a National Network: Be part of Citizens Advice, a respected UK movement advocating for social justice.
Current Opportunities
Generalist Advisor Full time (36 hours per week) Closing date extended: 31st March 2025 Interviews: Week commencing 7th April 2025
Citizens Advice Hillingdon seeks a Generalist Adviser
Citizens Advice Hillingdon provides free, impartial, and confidential advice, supporting our community with benefits, debt, housing, and employment challenges. We’re looking for a compassionate Generalist Adviser to provide expert advice and casework through face-to-face, telephone, and digital outreach, helping vulnerable residents overcome employment barriers and achieve financial stability.
As a Generalist Adviser, you will work directly with people facing complex life challenges, ensuring they receive the right support and guidance. This is a fantastic opportunity to make a real impact, delivering high-quality advice and contributing to social policy work that drives positive change for the community.
The successful candidate
Will work within our advice team, delivering high-quality generic advice and casework on employment, benefits, debt, and housing etc. Clients access the service by phone, face-to-face, and email. The role also involves providing outreach services in community settings.
You will demonstrate
You will have highly developed listening, communication, and interpersonal skills to handle emotional and complex situations, balancing empathy with professionalism. Strong technical knowledge, a flexible approach to work, and a commitment to equality and Citizens Advice quality standards are essential, ensuring efficient and consistent delivery to meet targets.
Click the button below to dowload the application form. Once completed, please email it to [email protected].
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