VOLUNTEERS NEEDED!
We are recruiting!
Citizens Advice Hillingdon relies on a dedicated team of volunteers who play a vital role in supporting our community. As part of a national network of around 21,600 Citizens Advice volunteers, they help ensure free, confidential, and impartial advice reaches those who need it most. However, like many organisations, we have seen a decline in volunteer numbers since the pandemic and urgently need more people to join us.
Volunteering with us is a rewarding opportunity to make a real impact, gain valuable skills, and be part of a supportive team. We welcome people from all backgrounds, including skilled volunteers and corporate teams looking to share their expertise in areas such as IT, marketing, finance, research, and governance.
With a variety of volunteer roles available, there’s something to suit different skills, experience, and interests - all while working alongside like-minded colleagues. Right now, we urgently need initial assessors who speak languages in addition to English and admin volunteers to support our welfare benefits advice service for people in Hillingdon affected by cancer.
Whether you can commit a few hours a week or offer specialist support on a project basis, your contribution will help us continue delivering vital services to those who need them most. Get involved and make a difference.
Celebrating Our Inspiring Student Volunteers
At Citizens Advice Hillingdon, we proudly celebrate our student volunteers who dedicate their time to making a meaningful impact in the community. Click the button below to read our latest post on LinkedIn, featuring one of our incredible student volunteers, their inspiring journey, and valuable experiences.
(By clicking the button above you will be directed to the post on LinkedIn)
VOLUNTEER ROLES
INITIAL ASSESSORS
Our team of Initial Assessors complete initial client assessments, and advise on queries that don’t require ongoing casework. They are vital to our service.
The role of an IA is to:
Talk to clients face to face, or over the telephone
Complete an initial assessment with a client to identify their individual issues
Find information online that can help them solve their problems, or refer to other agencies which are better placed to help
Ensure clients understand and can act on the information they are given to solve their problem
Refer clients to a specialist adviser if ongoing help needed
Write a summary of the clients’ problems and action taken
You don’t need specific qualifications or skills but you’ll need to:
Demonstrate that you understand and support the aims and policies of the Citizens Advice service, and have good listening skills.
Be friendly and approachable, and be able to work effectively in a team.
Have good verbal and written communication skills, and good IT skills.
Be prepared to follow a training programme.
Ability to speak a language other than English would be an advantage.
We provide free, formal and comprehensive accredited training which is backed up by excellent support, supervision and guidance to help you develop the skills you need to deliver a high quality service to our clients.
Commitment length: We ask for a minimum of 1 day per week (6 hours), for a minimum of 1 year.
Click here to downlaod a PDF version of the application pack.
Citizens Advice values diversity, promotes equality, and opposes discrimination. We welcome volunteer applications from all backgrounds and identities. To ensure fairness in our recruitment process, we monitor diversity profiles of volunteer applicants at Citizens Advice Hillingdon. Please download and complete the 2025 Equality Monitoring Form to support this effort.
ADVISERS
Without our team of trained volunteer advisers we could not meet the demands for our service. They are key to our service.
The role of an adviser is to:
Interview clients in the advice centre, over the telephone and at outreach sessions.
Research information from our electronic information system and other sources.
Provide advice, explanation and help with the choices and consequences that the client faces.
Help clients negotiate with people and organisations, such as creditors and service providers.
Give practical help by writing letters, making telephone calls, completing forms, etc.
Keep detailed records of all clients’ cases.
Prevent future problems for clients by identifying failing policies and poor services.
You don’t need any particular qualifications or experience to train as an adviser but you will need to:
Demonstrate that you understand and support the aims and policies of the Citizens Advice service.
Have good listening skills, be able to work in a team.
Have good communication skills and be able to read and write English and do basic calculations.
Enjoy helping people, be supportive to clients and colleagues.
Be confident using information technology.
We provide free, formal and comprehensive accredited training which is backed up by excellent support, supervision and guidance to help you develop the skills you need to deliver a high quality service to our clients. All advisers complete IA training initially, and will then complete further adviser training.
Commitment length: We ask for a minimum of 2 days per week (14 hours), for a minimum of 2 years.
Click here to downlaod a PDF version of the application pack.
Citizens Advice values diversity, promotes equality, and opposes discrimination. We welcome volunteer applications from all backgrounds and identities. To ensure fairness in our recruitment process, we monitor diversity profiles of volunteer applicants at Citizens Advice Hillingdon. Please download and complete the 2025 Equality Monitoring Form to support this effort.
ADMIN SUPPORT
Completing IA & some further training for your role
Helping collect client feedback
Help with organising meetings and notetaking
Responding to calls and emails from clients
Contributing to project communications and sending mail/newsletters
Helping at project promotion events
You don’t need specific qualifications or skills but you’ll need to:
Have good organisational, verbal and written communication skills.
Be confident using IT and in your ability to communicate to a wide range of audiences.
Be non-judgmental and respect views, values and cultures that are different to your own
Success chasing and recording
This role involves phoning clients, identifying outcomes or feedback of their contact with us, and recording the information on our databases.
Recording outcomes of our work with our clients is essential for us to know how well we are meeting our aim of enabling people to solve their problems, and it’s also important for us to be able to demonstrate how successful we are to our funders, so this is a vital role.
For this role, you need to have a reasonable level of IT skills, to be good at listening and communicating, to be friendly, approachable and patient and to be confident in your written communication skills.
Form Filling
Many clients are not confident, or not able, to complete application forms, for example when applying for disability benefits or housing application assessment. In this role, you will be completing forms with clients who can’t complete their form without your help.
For this role, you need to be a patient and sympathetic listener with good communication skills, be confident that you can use our IT systems to compile case records, have good written skills to be able to complete forms, and to be committed to helping vulnerable people.
Commitment length: For admin roles we ask for a minimum of 6 hours per week, for a minimum of 12 months.
Click here to downlaod a PDF version of the application pack.
Citizens Advice values diversity, promotes equality, and opposes discrimination. We welcome volunteer applications from all backgrounds and identities. To ensure fairness in our recruitment process, we monitor diversity profiles of volunteer applicants at Citizens Advice Hillingdon. Please download and complete the 2025 Equality Monitoring Form to support this effort.
OTHER ROLES:
Marketing & Fundraising – Help us raise awareness through publicity, fundraising events, and donor engagement.
Communications - Assist in developing our social media presence, digital content, and outreach materials.
Research and campaigns - Support our policy and advocacy work, helping us drive meaningful change
Management & Governance – Assist our Trustees in ensuring strong leadership and organisational growth.
Commitment length: Minimum time we ask for will depend on the role.
If you’re interested in volunteering with us, please click here to download an application pack., For a PDF version, please click here.
Citizens Advice values diversity, promotes equality, and opposes discrimination. We welcome volunteer applications from all backgrounds and identities. To ensure fairness in our recruitment process, we monitor diversity profiles of volunteer applicants at Citizens Advice Hillingdon. Please download and complete the 2025 Equality Monitoring Form to support this effort.
Our Funders
