Council Tax Support Changes: Have You Been Affected?

From April 2026, changes to Hillingdon's Council Tax Reduction Scheme mean some residents are paying more Council Tax than before. The removal of some protections for disabled residents, including some people receiving Personal Independence Payment (PIP), and changes to non-dependant deductions may have increased bills for many working-age households. 

 

Citizens Advice Hillingdon is collecting evidence to better understand how these changes are affecting local people and to ensure residents' experiences are heard by decision-makers. 

 

 

 

How your bill has changed 

Whether you were informed about the changes 

The financial impact on your household 

How it has affected your wellbeing or ability to cover essential costs 

Any support you've received 

Any concerns or complaints you've raised 

 

Your experience will help us demonstrate the real impact these changes are having on residents across Hillingdon, particularly disabled people, low-income households and other vulnerable groups. 

 

 

Every story helps build a clearer picture of how these changes are affecting our community and supports our work to campaign for a fairer Council Tax Reduction Scheme.