Research & Campaigns
CAB is not just an advice agency. We collect evidence from our clients to highlight recurring problems and campaign for change.
In Hillingdon a wide range of pressing social policy issues are brought to our attention by local people who come to us for assistance. In the course of a year we send powerful in-depth Bureau Evidence Forms to Citizens Advice for input into national campaigning as a result of our casework for clients.
Our evidence on the problems facing people in Hillingdon has been included in a number of Citizens Advice Evidence Reports to MPs and Government.
These enable the CAB service to campaign both locally and nationally for improvements in services and in the law by:
- influencing the Government when they are planning new laws
- highlighting issues to MPs, councillors and other policy makers
- talking to local councils about their services
- discussing problems with companies to persuade them to improve their services
- running local campaigns such as calling for more NHS dentists, better temporary housing or banking facilities.
Hillingdon Research & Campaigns uses on-line surveys to collect and analyse information on current social issues.
Local Lettings Agents’ Fees
Digital Capability Survey
As part of our commitment to improving the service we provide, Citizens Advice Hillingdon would like to know more about the way you use digital technology. Our aim is to support clients who need to use digital services so that they are able to perform digital tasks, such as making a benefit claim online, or accessing local authority services.
Successful campaigns have resulted in the Government increasing the support available for childcare costs from 70 per cent to 85 per cent for Universal Credit and new guidance for local authorities on collecting council tax arrears.
Our Bureau Evidence Forms have also given the people of Hillingdon a voice in the Equality and Human Rights Commission Enquiry and in the Domestic Violence and Cost of Living Home Affairs Select Committees.
By solving problems in this way, the CAB service helps many more people in addition to those who come for advice and assistance on an individual basis.