Our Impact & Client Feedback

Every year we gather feedback on our services and in 2017-18 we received 500 completed feedback questionnaires from our clients.

The results showed that:

• 98.4% were ‘certain or likely’ to recommend us to others
• 89.7% said our advice had made ‘a positive difference’
• 87.5% reported reduced stress / improved health and wellbeing as a result of our advice
• 68.6% said their confidence and ability to deal with problems improved as a result of our advice

In their own words:

“Excellent advice, just as I wanted.”

“I think the help I have received has saved me in every way. I think my problem would have finished me. Thank you so much”.

“I think it is a great service offered for free for the people and would highly recommend to anybody. Walk in was dealt with promptly and given an appointment with an adviser who helped me a lot with my problems and referred me on.”

“The lady here is working with her heart, she’s like an angel. Polite and kind.”

“My adviser was very polite and dealt with my financial issue very well. It has eased my stress level, feeling a relief”.

“This CAB is excellent. I really appreciate the staff and especially the Supervisor who attended us and gave her precious time to sort things out”.

“I feel so much more confident in looking to the future to clear my debts. My adviser has been a fantastic support”.

“You are doing your best for the sick and needy – God bless you all”.

“I received quick helpful service and was given referral in a timely manner to receive more detailed legal advice which reduced my anxiety a great deal”.

“I was so lost and stressed out – thank you very much”.

“It is always a blessing for a perfect stranger helping you in a situation you cannot handle yourself. So thanks CAB”.

“My Assessor gave very helpful advice and print outs”.

“Thank you so much for your help and support. I couldn’t have won the appeal and got paid if it wasn’t for this service”.

“My adviser has been extremely helpful and has assisted me in not having a relapse”.

“Anyone who needs help with ESA appeal should definitely contact CAB. If they could help me, they could help anyone. I was treated more than fairly, my stress has reduced so much and I feel so much better now”.

“I did not know how to transfer from being jobless to having some minimal job and if my salary would be enough to pay my rent etc. Bridging the gap is stressful. Thank you for the service”.

“All very good and so helpful. I wouldn’t have had any income without you”.

“I was scared about my situation but after meeting with you I feel comforted and reassured”.

“CAB service helped 100%. My adviser was excellent and made my life a lot better. Without her I would have been in trouble. Now I want to get up in the morning”.