Our Impact & Client Feedback

Every year we gather feedback on our services and in 2016-17 we received 599 completed feedback questionnaires from our clients.

The results showed that:

• 94.8% were ‘certain or likely’ to recommend us to others
• 86.1% said our advice had made ‘a positive difference’
• 87.5% reported reduced stress / improved health and wellbeing as a result of our advice
• 80.9% said their confidence and ability to deal with problems improved as a result of our advice

In their own words:

“Whole of staff have been brilliant especially my advisers who have really helped me get back on my feet”.

“Your services are very helpful – keep up the good work to avoid people being abused”.

“Our first visit to CAB and we were quickly seen and quite surprised. Very good”.

“If I did not have the constant support of my adviser I don’t know what position I would be in right now”.

“I won my case because of you and I am very grateful. Now I have more confidence to deal with life matters”.

“Very helpful for women who are depressed. CAB gives people help to live a better life, knowing their rights”.