home | about us | services | funding | donations | recruitment | news | social policy | contact |
bureaux | telephone advice | information  | kiosk | email advice | projects | outreach |

Services

Need Advice? Help Yourself:

Benefits
Consumer
Debt
Disability
Employment
Health
Housing
Immigration
Legal
Tax

For information, advice, guidance and learning materials in community languages visit:- www.multikulti.org.uk:

 

 (c) Hillingdon and Ealing Citizens Advice

Bureaux
Each of our three bureau provide gateway reception at fixed times and pre-booked appointments with advice workers and other agencies providing pro bono work. See the our home page for details.

Advice and information is free to all members of the public who live in the London Borough of Hillingdon. Click on the following link to check whether you are eligible, Postcode Check.

Telephone Advice
We also provide a telephone information line on:
                            0844 848 7903
Tuesday, Wednesday and Thursday 9.30am to 12.30pm and 1pm to 3pm. (Calls cost 5p per minute from a BT landline). An automated information service is provided at other times.

Information 
Information relevant to your enquiry may already be available. Call in at the times below and our Information Assistants will help you find information relevant to your enquiry.

Hayes CAB: Tuesdays and Thursdays 9.00am – 11.30am
Uxbridge CAB: Mondays, Tuesday, Wednesdays and
Thursdays 9:30am – 4.00pm
Ruislip CAB: Mondays, Tuesdays and Thursday 9:30am - 11:30am

[back to top]

Kiosk
Self help information kiosks are now located at our Uxbridge and Hayes bureaux. The Kiosk are touch screen internet browsers providing access to key information sites.
Hayes - Monday to Friday
Uxbridge - during Bureau opening times

Email
Hillingdon and Ealing Citizens Advice is unable to provide advice by email at present.

[back to top]

Projects
Each year Hillingdon and Ealing Citizens Advice undertakes a number of projects providing advice to specific groups. The following are a sample of the projects undertaken (click on the titles for more information):-


Mortgage Rescue Scheme
This service is operating in partnership with London Borough of Hillingdon Housing Services to provide Money Advice for people who are at risk of losing their homes through mortgage arrears, and to assist eligible homeowners to access the Mortgage Rescue Scheme.

Money Advice for Tenants

A successful ‘fast track’ service for tenants with rent arrears funded by Hillingdon Homes Ltd. Many potential evictions have been averted by successful negotiation of affordable repayment plans for priority and non-priority debts.

If you are in debt or know someone who is please click on the following link for help with debt  debt information

Money Advice
Money advice and information is provided at all three bureaux. This includes debt management and income maximisation (note however that no advice is given on choosing specific financial products or investments). If you are in debt or know someone who is please click on the following link for help with debt  debt information

[back to top]

Outreach
Each year Hillingdon and Ealing Citizens Advice undertakes a number of Outreach projects to providing advice to specific groups across a wider area. The following are a sample of the Outreach projects undertaken (click on the titles for more information):-

Children's Centre Outreach
Weekly advice sessions held in four Children’s Centres, to provide support for families with young children that need help to resolve problems with issues such as debt, welfare benefits and housing.

GP Surgeries Outreach Project
Funded by the Borough and Primary Care Trust, weekly advice sessions are run at a number of health centres to help Clients deal with situations that are affecting their health. This essentially provides a holistic treatment for health issues.

Mental Health Outreach
Provides  a well used welfare benefits and money advice service part-time to users of three mental health centres in the borough of Hillingdon.

Veolia Water Trust Outreach
We are working with Three Valleys Water Trust to assist individuals and families who live in the Hayes and Southall areas and who are in need and on a low income, or claiming welfare benefits, gain financial assistance to clear their domestic water and sewerage debts

Hillingdon Community Trust and London Borough of Hillingdon
A new Advice Lifeline service will help people affected by the economic downturn deal with unemployment, income changes and debt.

[back to top]

Please note, in order to make an appointment for face to face advice you need to visit one of the three offices.

Click link for a copy of our All Services Leaflet



Self Help Information Kiosk

 

 

 

 


 
       | Site Map | Confidentiality

(c) Hillingdon and Ealing Citizens Advice

Charity registration number 1045991, Company Limited by guarantee, Registered number 3028957 England

Last modified: May 29, 2009