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Services

Need Advice? Help Yourself:

Benefits
Consumer
Debt
Disability
Employment
Health
Housing
Immigration
Legal
Tax

For information, advice, guidance and learning materials in community languages visit:- www.multikulti.org.uk:

 

 (c) Hillingdon and Ealing Citizens Advice

Bureaux
Each of our three bureau provide gateway reception at fixed times and pre-booked appointments with advice workers and other agencies providing pro bono work. See the our home page for details.

Advice and information is free to all members of the public who live in the London Borough of Hillingdon. Click on the following link to check whether you are eligible, Postcode Check.

Telephone Advice
We also provide a telephone information line on:
                            0844 848 7903
Tuesday and Thursday 9.30am to 12.30pm and 1pm to 3pm. (Calls cost 5p per minute from a BT landline). An automated information service is provided at other times.

Information 
Information relevant to your enquiry may already be available. Call in at the times below and our Information Assistants will help you find information relevant to your enquiry.

Hayes CAB: Tuesdays 9.30am – 12.30pm
Uxbridge CAB: Mondays 11.30am – 2.30pm
and Wednesdays 10.30am – 12.30pm

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Kiosk
Self help information kiosks are now located at our Uxbridge and Hayes bureaux. The Kiosk are touch screen internet browsers providing access to key information sites.
Hayes - Monday to Friday
Uxbridge - during Bureau opening times

Email
Hillingdon and Ealing Citizens Advice is unable to provide advice by email at present.

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Projects
Each year Hillingdon and Ealing Citizens Advice undertakes a number of projects providing advice to specific groups. The following are a sample of the projects undertaken (click on the titles for more information):-

Financial Capability
In connection with the West London Financial Capability Forum Hillingdon and Ealing Citizens Advice is delivering 8 sessions as part of the Office of Fair Trading Save for Xmas campaign and 4 sessions for Energy Best Deal. These sessions are aimed at frontline workers and end service users who can be signposted to a range of further help with issues like fuel debt, energy efficiency and saving for Xmas.

Refugee & Assylum Seeker Project
This is a Hayes based project dealing with the large numbers of Refugees and people seeking Assylum that arrive in the borough due to the proximity of Heathrow.

Money Advice for Tenants
A successful ‘fast track’ service for tenants with rent arrears funded by Paradigm Community Grants and Hillingdon Homes Ltd. Many potential evictions have been averted by successful negotiation of affordable repayment plans for priority and non-priority debts.

If you are in debt or know someone who is please click on the following link for help with debt  debt information

Money Advice
The Money Advice Project provides a targeted service to clients with debt problems referred from CAB advisers and makes referrals to specialists such as the Mary Ward Legal Centre based at the Uxbridge Office. No advice is given on financial products or investments.

If you are in debt or know someone who is please click on the following link for help with debt  debt information

GP Surgeries Outreach Project
Funded by the Borough and Primary Care Trust, weekly advice sessions are run at a number of health centres to help Clients deal with situations that are affecting their health. This essentially provides a holistic treatment for health issues.

Mental Health Outreach
Provides  a well used welfare benefits and money advice service part-time to users of three mental health centres in the borough of Hillingdon.

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Please note, in order to make an appointment for face to face advice you need to visit one of the three offices.

Click link for a copy of our Bureau Opening Times.

 

 



Self Help Information Kiosk

 

 

 

 


 
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(c) Hillingdon and Ealing Citizens Advice

Charity registration number 1045991, Company Limited by guarantee, Registered number 3028957 England

Last modified: January 02, 2009