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Bureaux
Each of our three bureau provide gateway reception at fixed times and
pre-booked appointments with advice workers and other agencies providing
pro bono work. See the our home page for
details.
Advice and information is free to all
members of the public who live in the London Borough of Hillingdon. Click on the
following link to check whether you are eligible, Postcode
Check.
Telephone
Advice
We also provide a telephone information line on:
0844 848 7903
Tuesday and Thursday 9.30am to 12.30pm and 1pm to 3pm. (Calls cost 5p per minute from a BT landline).
An automated information service is provided at other times.
Information
Information relevant to your enquiry may already be available.
Call in at the times below and our Information Assistants will help you find information relevant to your enquiry.
Hayes CAB: Tuesdays 9.30am – 12.30pm
Uxbridge CAB: Mondays 11.30am – 2.30pm
and Wednesdays 10.30am – 12.30pm
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Kiosk
Self help information kiosks are now located at our Uxbridge and Hayes
bureaux. The Kiosk are touch screen internet browsers providing access to
key information sites.
Hayes - Monday to Friday
Uxbridge - during Bureau opening times
Email
Hillingdon and Ealing Citizens Advice is unable to provide advice
by email at present.
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Projects
Each year Hillingdon and Ealing Citizens Advice undertakes a number of
projects providing advice to specific groups. The following are a sample
of the projects undertaken (click on the titles for more information):-
Financial Capability
In connection with the West London Financial Capability Forum Hillingdon
and Ealing Citizens Advice is delivering 8 sessions as part of the Office
of Fair Trading Save for Xmas campaign and 4 sessions for Energy Best
Deal. These sessions are aimed at frontline workers and end service users
who can be signposted to a range of further help with issues like fuel
debt, energy efficiency and saving for Xmas.
Refugee & Assylum
Seeker Project
This is a Hayes based project dealing with the large numbers of Refugees
and people seeking Assylum that arrive in the borough due to the proximity
of Heathrow.
Money Advice for
Tenants
A successful ‘fast track’ service for tenants with rent arrears funded
by Paradigm Community Grants and Hillingdon Homes Ltd. Many potential
evictions have been averted by successful negotiation of affordable
repayment plans for priority and non-priority debts.
If you are in debt or know someone who is please
click on the following link for help with debt debt
information
Money Advice
The Money Advice Project provides a targeted service to clients with debt
problems referred from CAB advisers and makes referrals to specialists such as
the Mary Ward Legal Centre based at the Uxbridge Office. No advice is given on
financial products or investments.
If you are in debt or know someone who is please
click on the following link for help with debt debt
information
GP Surgeries
Outreach Project
Funded by the Borough and Primary Care Trust, weekly advice sessions are
run at a number of health centres to help Clients deal with situations
that are affecting their health. This essentially provides a holistic
treatment for health issues.
Mental Health
Outreach
Provides a well used welfare
benefits and money advice service part-time to users of three mental
health centres in the borough of Hillingdon.
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