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Bureaux
Each of our
three bureaux provide a reception assessment service at fixed times and
offer assistance from a range of advice and information services,
including appointments with advice workers and other agencies providing
pro bono work. See the our home page for
details.
Advice and information is free to all
members of the public who live in the London Borough of Hillingdon. Click on the
following link to check whether you are eligible, Postcode
Check.
You can also access a wide range of self-help advice and information
online at the Citizens Advice websites:
Adviceguide:
www.adviceguide.org.uk
Advice for under 25s: http://www.advice4me.org.uk
Telephone
Assessment Service
We also provide a telephone assessment service on:
0844 848 7903
Monday, Tuesday, Wednesday and Thursday 9.30am to 12.30pm and 1pm to 3pm.
(Calls cost 5p per minute from a BT landline).
An initial assessment
will be made to quickly establish the nature of your enquiry and
assistance offered from a range of advice and information services.
An automated information service is provided at other times.
Telephone
Assessment Call-back Service for Residents of Hillingdon
To access this service please click on the
following link:- Telephone
Assessment Call-back Service .
Information
Information relevant to your enquiry may already be available.
Call in at the times below and our Information Assistants will help you find information relevant to your enquiry.
Hayes CAB: Tuesdays and Thursdays 9.00am – 11.30am
Uxbridge CAB: Mondays, Tuesday, Wednesdays and
Thursdays 9:30am – 4.00pm
Ruislip CAB: Mondays and Wednesday 9:30am - 11:30am
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Kiosk
Self help information kiosks are now located at our Uxbridge and Hayes
bureaux. The Kiosk are touch screen internet browsers providing access to
key information sites.
Hayes - Monday to Friday
Uxbridge - during Bureau opening times
Email
Hillingdon and Ealing Citizens Advice is unable to provide advice
by email at present.
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Projects
Each year Hillingdon and Ealing Citizens Advice undertakes a number of
projects providing advice to specific groups. The following are a sample
of the projects undertaken (click on the titles for more information):-
Mortgage
Rescue Scheme
This
service is operating in partnership with London Borough of Hillingdon
Housing Services to provide Money Advice for people who are at risk of
losing their homes through mortgage arrears, and to assist eligible
homeowners to access the Mortgage Rescue Scheme.
Money Advice for
Tenants
A successful ‘fast track’ service for tenants with rent arrears funded
by Hillingdon Housing Service. Many potential
evictions have been averted by successful negotiation of affordable
repayment plans for priority and non-priority debts.
If you are in debt or know someone who is please
click on the following link for help with debt debt
information
Money Advice
Money advice and information is
provided at all three bureaux. This includes debt management and income
maximisation (note however that no advice is given on choosing specific
financial products or investments). If you are in debt or know someone who is please
click on the following link for help with debt debt
information
Lesbian,
Gay, Bisexual and Transsexual Advice
Uxbridge
CAB now has an adviser specifically for the local lesbian, gay, bisexual
and transsexual community who can help
with problems like benefits, debt, employment and housing.
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Outreach
Each year Hillingdon and Ealing Citizens Advice undertakes a number of
Outreach projects to providing advice to specific groups across a wider
area. The following are a sample
of the Outreach projects undertaken (click on the titles for more information):-
Children's
Centre Outreach
We have added an
additional Children Centre to the existing six at which we provide weekly
advice sessions to provide support for
families with young children that need help to resolve problems with
issues such as debt, welfare benefits and housing. Click on the following
link for details of our press
release .
GP Surgeries
Outreach Project
Funded by the Borough and Primary Care Trust, weekly advice sessions are
run at a number of health centres to help Clients deal with situations
that are affecting their health. This essentially provides a holistic
treatment for health issues.
Mental Health
Outreach
Provides a well used welfare
benefits and money advice service part-time to users of three mental
health centres in the borough of Hillingdon.
Veolia
Water Trust Outreach
We are working with Three Valleys Water Trust to assist individuals and
families who live in the Hayes and Southall areas and who are in need and
on a low income, or claiming welfare benefits, gain financial assistance
to clear their domestic water and sewerage debts
Moneywise
Funded by Hillingdon Community Trust we launched
our first fully integrated debt advice and financial capability service, ‘Moneywise’
on the 9th July 2011 with the aim of alleviating the stress of trying
to deal unmanageable debts and increasing local residents skills and
confidence in managing their money in the longer term.
Click on the above links for further details.
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