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Advice? Help Yourself:

For information, advice, guidance and learning materials in community languages
visit:- www.multikulti.org.uk:

(c) Hillingdon and Ealing Citizens Advice
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Background
HECA is a modern
advice agency committed to high quality standards and made up of a core
generalist service at three bureaux (Hayes, Ruislip and Uxbridge) with targeted projects and outreach
services, managed by four Advice Session Supervisors, one Team Leader and a Director.
Staff
Vacancies
Current vacancies will appear on this site and may also appear in the
Guardian or Hillingdon Times or Gazette.
Click the following link for
information on current HECA recruitment
Our vacancies, and those from other bureau, are also advertised on:
http://www.citizensadvice.org.uk
Click the following link for information on Citizens Advice job
opportunities
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Volunteering
The Citizens Advice service is diverse with over 20,000 volunteers from
all backgrounds, who have a wide variety of skills and experience.
Volunteers undertake training for the many different roles
available, and benefit from a uniquely rewarding experience.
CAB volunteering can be challenging and immensely rewarding, and most
volunteers report getting enormous satisfaction from the work they do,
feeling they are able to make a real difference to people’s lives.
Click the following link for details of all
Volunteer Roles (Link
to leaflet)
If you are interested in volunteering in Hillingdon and Ealing Citizens Advice click
on the following links to view (or right click and Save Target As... to download) a
Volunteer Application
Pack or a Volunteer
Application Form.
Alternatively, complete the Volunteer Interest
web form here.
Volunteering as a Trustee
If you have experience in
areas such as finance, human resource, marketing and fundraising and would like
to join our Trustee Board on a voluntary basis to to assist with
long term strategy and policy development or help with decision-making and sound effective management
of the organization or simply have the enthusiasm, drive and
reliability to become a Volunteer Trustee; please click on the following link Volunteering
as a Trustee.
If you would like further information about volunteering opportunities in
Citizens Advice please click on the following link which will take you to
the national Citizens Advice Website CitA
Volunteering .
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Training
All volunteers receive high quality training relevant to their role,
together with on-going guidance and support to ensure that they are able
to reach their full potential and provide a high quality service to the
general public. You will need
to be reliable, open-minded, non-judgemental and able to listen, learn and
work in a team.
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Advisor
Training
Trainee Advisers are required to complete training for the Certificate in
Generalist Advice Work and a volunteer attending for 2 days per week will
generally take 1 year to achieve the Certificate.
The trainee will receive mentoring and support from a Guidance Tutor and
will be required to undertake:
·
A variety of modules relating to Adviser skills and
the main enquiry areas
·
Computer based e-learning modules
·
Attend 3 Certificate Course training days (spread over 2 weeks)
in Central London
·
Attend further 1 day enquiry area training courses,
usually based in Central London
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Adviser
Training – Post Certificate
Advisers who have gained the Certificate in Generalist Advice Work will be
required to participate in:
·
Regular update training to build and maintain
knowledge in the main enquiry areas (in-house and in Central London
·
Computer based e-learning modules
·
Occasional skills-based training
·
Annual appraisals of their training and development
needs
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Volunteering
Opportunities:-
The
Bureau has volunteers from all cultural backgrounds, enabling clients to
discuss problems in their own language with advisors who understand the
cultural differences within each of the communities. Although
the vast majority of CAB workers are trained volunteers, opportunities do
arise for permanent paid positions.
The
CAB is looking to recruit more
volunteers to reflect the community served in order to promote equal
opportunities in the fullest sense. |