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Background
HECA is a modern
advice agency committed to high quality standards. It is made up of a core
generalist service at three bureaux based in Hayes, Ruislip and Uxbridge.
Volunteering
The Citizens Advice service has over 20,000 volunteers from diverse backgrounds, who have a wide variety of skills and experience. Volunteers undertake training for the many different roles
available.
CAB volunteering can be challenging and immensely rewarding. Most
volunteers report getting enormous satisfaction from the work they do,
feeling they are able to make a real difference to people’s lives.
Click the following link for details of all
Volunteer Roles (Link
to leaflet)
Calling
all Students!
You
will receive training and accreditation for the work you do and needless
to say it will look great on you CV
Law
students can knock up to six months off their training contract by
volunteering as an Adviser.
For
further details click on the following link Student
Volunteer Roles
Calling
all speakers of community languages
REAP and CAB are launching a new partnership to provide better access to
advice services in community languages. If
you would like to learn more about how you can develop your skills with
Citizens Advice, Click on the following
link for further details of our partnership with
REAP .
How to
Apply
If you are interested in volunteering in Hillingdon and Ealing Citizens Advice click
on the following links to view (or right click and Save Target As... to download) a
Volunteer Application
Pack or a Volunteer
Application Form.
Alternatively, complete the Volunteer Interest
web form here.
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Volunteering as a Trustee
If you have experience in
areas such as finance, human resource, marketing and fundraising and would like
to join our Trustee Board on a voluntary basis to to assist with
long term strategy and policy development or help with decision-making and sound effective management
of the organization or simply have the enthusiasm, drive and
reliability to become a Volunteer Trustee; please click on the following link Volunteering
as a Trustee.
If you would like further information about volunteering opportunities in
Citizens Advice please click on the following link which will take you to
the national Citizens Advice Website CitA
Volunteering .
Staff
Vacancies
Current vacancies will appear on this site and may also appear in the
Guardian or Hillingdon Times or Gazette.
Click the following link for
information on current HECA recruitment
Our vacancies, and those from other bureau, are also advertised on:
http://www.citizensadvice.org.uk
Click the following link for information on Citizens Advice job
opportunities
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Training
All volunteers receive high quality training relevant to their role,
together with on-going guidance and support to ensure that they are able
to reach their full potential and provide a high quality service to the
general public. You will need
to be reliable, open-minded, non-judgemental and able to listen, learn and
work in a team.
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Gateway Assessor Training
Gateway Assessors
Conduct assessment interviews to determine client advice needs and refer
them to the relevant source of advice, or supply relevant information
using Citizens Advice Adviceguide website, leaflets and fact sheets. This
is a key role in helping clients to resolve issues and empowering them to
deal with problems.
Trainees attending for 2 days per week will receive mentoring and support
and be required to undertake a variety of training modules on the skills
needed and the main enquiry areas.
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Advisor
Training
Advisers are
required to complete training for the Certificate in Generalist Advice
Work and a volunteer attending for 2 days per week will generally take a
minimum of 1 year to achieve the Certificate. You will gain the
foundation skills and experience needed to be an Adviser by completing the
Gateway Assessor training for an initial period of 4 – 6 months before
moving onto Adviser training.
The trainee will receive
mentoring and support from a Training Supervisor and will be required to
undertake:
·
A
variety of modules relating to Gateway Assessor and Adviser skills and the
main enquiry areas
·
Computer
based e-learning modules
·
Attend
Gateway Assessor and Adviser Certificate Course training days in Central
London
·
Attend
further 1 day enquiry area training courses, usually based in Central
London
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Adviser
Training – Post Certificate
Advisers who have gained the Certificate in Generalist Advice Work will be
required to participate in:
·
Regular update training to build and maintain
knowledge in the main enquiry areas (in-house and in Central London
·
Computer based e-learning modules
·
Occasional skills-based training
·
Annual appraisals of their training and development
needs
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