Recruitment

For information, advice, guidance and learning materials in community languages visit:- www.multikulti.org.uk:

 (c) Hillingdon and Ealing Citizens Advice

Background
HECA is a modern advice agency committed to high quality standards and made up of a core generalist service at three bureaux (Hayes, Ruislip and Uxbridge) with targeted projects and outreach services, managed by four Advice Session Supervisors, one Team Leader and a Director. 

Staff Vacancies
Current vacancies will appear on this site and may also appear in the Guardian or Hillingdon Times or Gazette.

Click the following link for information on current HECA recruitment 

Our vacancies, and those from other bureau, are also advertised on: http://www.citizensadvice.org.uk  

Click the following link for information on Citizens Advice job opportunities 

[back to top]

Volunteering

The Citizens Advice service is diverse with over 20,000 volunteers from all backgrounds, who have a wide variety of skills and experience.   Volunteers undertake training for the many different roles available, and benefit from a uniquely rewarding experience.

CAB volunteering can be challenging and immensely rewarding, and most volunteers report getting enormous satisfaction from the work they do, feeling they are able to make a real difference to people’s lives.

Click the following link for details of all Volunteer Roles (Link to leaflet)

If you are interested in volunteering in Hillingdon and Ealing Citizens Advice click on the following links to view (or right click and Save Target As... to download) a Volunteer Application Pack or a Volunteer Application Form.

Alternatively, complete the Volunteer Interest web form here.

Volunteering as a Trustee
If you have experience in areas such as finance, human resource, marketing and fundraising and would like to join our Trustee Board on a voluntary basis to to assist with long term strategy and policy development or help with decision-making and sound effective management of the organization or simply have the enthusiasm, drive and reliability to become a Volunteer Trustee; please click on the following link Volunteering as a Trustee.

If you would like further information about volunteering opportunities in Citizens Advice please click on the following link which will take you to the national Citizens Advice Website CitA Volunteering .

[back to top]

Training
All volunteers receive high quality training relevant to their role, together with on-going guidance and support to ensure that they are able to reach their full potential and provide a high quality service to the general public.  You will need to be reliable, open-minded, non-judgemental and able to listen, learn and work in a team.

[back to top]

Advisor Training
Trainee Advisers are required to complete training for the Certificate in Generalist Advice Work and a volunteer attending for 2 days per week will generally take 1 year to achieve the Certificate.

The trainee will receive mentoring and support from a Guidance Tutor and will be required to undertake:

·         A variety of modules relating to Adviser skills and the main enquiry areas 

·         Computer based e-learning modules 

·         Attend 3 Certificate Course training days (spread over 2 weeks) in Central London

·         Attend further 1 day enquiry area training courses, usually based in Central London

[back to top]

Adviser Training – Post Certificate
Advisers who have gained the Certificate in Generalist Advice Work will be required to participate in:

·         Regular update training to build and maintain knowledge in the main enquiry areas (in-house and in Central London

·         Computer based e-learning modules

·         Occasional skills-based training

·         Annual appraisals of their training and development needs

[back to top]

Volunteering Opportunities:-

The Bureau has volunteers from all cultural backgrounds, enabling clients to discuss problems in their own language with advisors who understand the cultural differences within each of the communities.  Although the vast majority of CAB workers are trained volunteers, opportunities do arise for permanent paid positions.

The  CAB is looking to recruit more volunteers to reflect the community served in order to promote equal opportunities in the fullest sense.