Quality Mark at General Help Level

Our advice services undergo regular quality audits and the Hillingdon CAB service was first awarded the Community Legal Service Quality Mark at General Help level in 2001. 

HECA is committed to maintaining and enhancing the quality of its services and welcomes feedback from its service users and stakeholders.

Suggestions, Comments and Complaints

HECA ensures that service users know how to comment on the services provided and use the HECA complaints procedure. Both of these are regularly reviewed.

Each year our offices undertake a client satisfaction survey, which involves asking clients to complete questionnaires. Positive responses were received and the results were very pleasing with comments like:

“What a fantastic service that everyone can use, something we cannot afford to lose or reduce”.