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 (c) Hillingdon and Ealing Citizens Advice

Directors Report

We live in difficult times. Together with the worst economic conditions in many years, we are witnessing an unprecedented loss of public trust and confidence in institutions such as banks and even Parliament.

However, in these conditions the profile and reputation of the CAB service is higher than ever and our own organisation is heading for a record year in terms of service delivery to meet the high levels of local need for advice by people affected by the downturn and unsustainable personal debt.

There are no signs that this is abating but with the support of our main funders we have been able to make substantial progress in meeting these needs.

Openness to innovation and the possibilities of new technology are an important part of our ongoing commitment to improving access to advice.

Our newsletter highlights some of the changes we have made recently to this purpose. Our three bureaux are now open more hours than ever before and the ways of contacting us have multiplied.

Our advisers are also available at more outreach venues, our telephone advice line is open more hours and requests can be made via this website, www.hillingdoncab.org.uk

In the New Year we look forward to continuing the work with our partners to minimise the impact of the recession locally and to help develop the best ways possible to speed the community’s recovery.

Heather Brown (Director)

Click on the following link to view our latest News Letter or right click and Save Target As... to download a copy of the news letter. News Letter .pdf

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Our Core Service:-

  • Advice and Information
  • Assistance with negotiating with agencies
  • We enable you to make decisions
  • We will refer you to other specialist agencies

We are open to everyone and we work throughout the Borough of Hillingdon

Our core service is complemented by the work of specialist projects covering the whole of Hillingdon and working closely with our local offices.

Click link for a copy of our Bureau Opening Times.

 

“With the commencement of form filling by admin staff, we can now provide a back up service to the advisers freeing them to see more clients and deal with more complex problems. At the same time making it an interesting addition to our work, giving us a greater understanding of the benefits system.”

Hayes CAB Admin Staff

 

 

 
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(c) Hillingdon and Ealing Citizens Advice

Charity registration number 1045991, Company Limited by guarantee, Registered number 3028957 England

Last modified: May 29, 2009