Advice? Help Yourself:
For information and materials in
community languages visit:-
(c) Hillingdon and Ealing Citizens Advice
Every year we gather feedback on
our services and in 2014-15 we received 661 completed feedback
questionnaires from our clients. The results showed that:
98.4% were ‘certain or likely’ to
recommend us to others
89.4% said our advice had made ‘a
80.4% reported reduced stress /
improved health and wellbeing as a result of our advice
75.7% said their confidence and
ability to deal with problems improved as a result of our advice
In their own words:
“Outstanding service. The adviser
was brilliant, very helpful, on the ball and very, very good at her job”
“Please keep on, people need
your help because too many, like myself, have been treated very unfair”.
“The staff were amazing. Came in
feeling depressed and left more confident and listened to. I would like to
say thank you for listening”.
“My adviser was very helpful
and very sensitive to me as a person with a disability”.
“Please keep doing the great work
that you do. If it was not for CAB people would be in a lot of trouble but
thanks to you they are not which is great”.
“CAB has compassion and treats