Hillingdon and Ealing Citizens Advice is core funded by Hillingdon Council
Hillingdon and Ealing Citizens Advice (HECA) provides free, confidential, impartial and independent advice which is open to everybody regardless of race, gender, sexuality or disability.
Equalities Policy
HECA provides services that are available and appropriate to meet the needs of local people. Services must also meet the specific needs of those who may be disadvantaged in their access to services. We work to a comprehensive Equal Opportunities Policy and aim to ensure there is no discrimination either direct or indirect, overt or unintentional in its staffing and service delivery.
HECA Strategic Business Plan 2005-08.pdf file (298KB)
If you are interested in the Business Plan click on the link above to view or right click and Save Target As... to download it. To view this document you will need to have Adobe Acrobat installed. This is available via the Adobe Acrobat Website.
Hillingdon and Ealing Citizens Advice (HECA) comprises three individual bureau in the London Borough of Hillingdon:
Hayes CAB, Ruislip CAB and Uxbridge CAB
The service provided by the three CAB offices are complemented by the work of specialist projects covering the whole of Hillingdon and working closely with the local offices.
In addition the Area Support Unit, based at Yiewsley, co-ordinates the administrative support and undertakes certain tasks on behalf of the offices, particularly those that can be centralised.
The work of HECA is overseen by the Director who is primarily
responsible for the strategic and financial management of the organisation and,
in conjunction with the Senior Management Team, is responsible for ensuring
consistent quality of service throughout the organisation.
The structure of Hillingdon and Ealing Citizens Advice is different from that of a traditional CAB and provides a unique opportunity to work in a collaborative way within a team situation. HECA is managed by a Management Committee who have legal responsibility for the employment function and for the service provided.