Hillingdon and Ealing Citizens Advice

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About Us

Need Advice? Help Yourself:

Debt and money
Law and rights

For information and materials in community languages visit:- Adviceguide

 (c) Hillingdon and Ealing Citizens Advice

The Citizens Advice Service

Want to know who we are and what we can do for you? Click on the following link for key information concerning the Citizens Advice Service

Aims of the Citizens Advice service are:

To provide the advice people need for the problems they face.

To improve the policies and practices that affect people’s lives.

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Values of the Citizens Advice service are:  

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

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Equality and Diversity

HECA aims to provide services that are available and appropriate to meet the needs of local people and the specific needs of those who may be disadvantaged in their access to services. We work to a comprehensive Equal Opportunities Policy and aim to ensure that there is no discrimination, whether direct or indirect, overt or unintentional in our staffing and service delivery.

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Quality of Service

Our advice services undergo regular audits. At the time of our most recent audit in 2014 our Quality of Advice Assessment score put HECA in the top 12% of bureaux across the country with a score 15% higher than the national CAB average.

In London we were rated in the top four, having the 3rd equal highest score and, as the other three bureaux were all larger Inner London CAB services, HECA was the highest scoring CAB service in Outer London at the time.

Our organisational audit in 2014 also resulted in an outright pass and we continue to hold the Advice Quality Standard (AQS) at Casework level in Welfare Benefits and Debt.

HECA is committed to maintaining and enhancing the quality of its services and welcomes feedback from its service users and stakeholders. In addition our bureaux undertake a client satisfaction survey each year. The quote below is typical of the feedback we receive.

“This is a great service. You should all be proud of the work you do. It makes a big difference for many people”

Click here for more comments by clients on our services.


A Trustee Board supports the development of the service by setting our strategic direction, defining goals, monitoring for quality and accountability. If you are interested in becoming a trustee and contributing to the future success and direction of our services click here for more information on volunteering as a trustee.

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In September 1939 the first 200 CABx opened to meet the needs of the civilian population in war-time and branches in Ickenham and Hayes were among them, followed by a Ruislip-Northwood branch in 1940 and West Drayton in 1941.

The origins of the Hillingdon CAB Service lie in these early bureaux making it one of the oldest CAB services in the country. HECA celebrated the 70th anniversary of the CAB service with the Mayor of Hillingdon in the Middlesex Suite at the Civic Centre in September 2009.

Our governing document and area of benefit has been updated at various times and the service has evolved and changed considerably to meet the needs of an ever changing and ethnically diverse population.  For more information, click on our Track Record.

For information on our achievements in 2014-15 click here

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Hillingdon and Ealing Citizens Advice

We are located in:-


Botwell Green Leisure Centre,

East Avenue, Hayes. UB3 2HW

Tuesdays and Thursdays

9.00am – 1.00pm


9 Eastcote Road,

Ruislip. HA4 8BD

Mondays and Wednesdays

9.30am – 12.00pm


The Colonnade, Civic Centre,

High Street, Uxbridge. UB8 1UW

Monday, Tuesday, Wednesday, Thursday

9.30am – 4.00pm


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(c) Hillingdon and Ealing Citizens Advice

Charity registration number 1045991, Company Limited by guarantee, Registered number 3028957  England, Authorised and regulated by the Financial Conduct Authority, FRN: 617635

Last modified: October 14, 2015