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About Us

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 (c) Hillingdon and Ealing Citizens Advice

Aims of the Citizens Advice service are:

To ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or of the services available to them, or through an inability to express their needs effectively.

and equally

To exercise a responsible influence on the development of social policies and services,  both locally and nationally.

 

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Values of the Citizens Advice service are:  

Free: Advice and information is free to all members of the public who live in the London Borough of Hillingdon.

Confidential: The CAB offers confidentiality to enquirers. Nothing learned by a bureau from enquiries, including the fact of their visit, will be passed on to anyone outside the Service without their express permission. All CAB staff have signed confidentiality agreement.

Independent: The CAB is independent of all political parties, central and local government. As a completely independent Service the CAB is able to offer impartial advice to all enquiries and to take up any issue with the appropriate authority on behalf of individuals or groups.

Impartial: The service provided by the CAB is impartial. It is open to everybody, regardless of gender, race, creed or politics, and advice and help will be given on any subject without any preconceived attitude on the part of the organisation.

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Commitments of the Citizens Advice service are:  

Hillingdon and Ealing Citizens Advice (HECA) provides free, confidential, impartial and independent advice which is open to everybody regardless of race, gender, sexuality or disability.

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Equalities Policy

HECA provides services that are available and appropriate to meet the needs of local people. Services must also meet the specific needs of those who may be disadvantaged in their access to services. We work to a comprehensive Equal Opportunities Policy and aim to ensure there is no discrimination either direct or indirect, overt or unintentional in its staffing and service delivery.

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Trustees

Support the development of the service by setting strategic direction, defining goals, monitoring for quality and accountability. Skills needed: various (e.g. HR, finance, planning) and strategic awareness. Give: approx. 3 hours every 2 months for meetings in the day or evening. Get: the satisfaction of contributing to the future success and direction of the Advice Service and experience of governance. Click on the link for a copy of the latest Strategic Business Plan.

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Annual Report

Each year Hillingdon and Ealing Citizens Advice service publishes an Annual Report covering achievements, project outcomes, social policy and more. Click on the link for your copy of the latest Annual Report.

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Quality of Service

Our advice services undergo regular quality audits. Hillingdon and Ealing Citizens Advice service was first awarded the Community Legal Service Quality Mark at General Help level in 2001. 

HECA is committed to maintaining and enhancing the quality of its services and welcomes feedback from its service users and stakeholders. In addition our bureau undertake a client satisfaction survey each year. The quote below is typical of the feedback we receive.

This is a great service. You should all be proud of the work you do. It makes a big difference for many people”

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Hillingdon and Ealing Citizens Advice
Locations

HECA Locations Harefield Health Centre Belmont Medical Centre Yiewsley Health Centre Harefield Children Centre Uxbridge College Children Centre Belmore Children Centre Nestles Children Centre Colham Manor Children Centre Hayes CAB Uxbridge CAB Ruislip CAB Pembroke Centre Mead House Mill House Hillingdon Homes Three Valley Water Trust  
 
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(c) Hillingdon and Ealing Citizens Advice

Charity registration number 1045991, Company Limited by guarantee, Registered number 3028957 England

Last modified: May 29, 2009