Hillingdon Citizens Advice is one of the oldest CAB services in the country.
Equality and Diversity
HCA aims to provide services that are available and appropriate to meet the needs of local people and the specific needs of those who may be disadvantaged in their access to services. We work to a comprehensive Equal Opportunities Policy and aim to ensure that there is no discrimination, whether direct or indirect, overt or unintentional in our staffing and service delivery.
Quality of Service
Our advice services undergo regular audits. At the time of our most recent audit in 2014 our Quality of Advice Assessment score put HCA in the top 12% of bureaux across the country with a score 15% higher than the national CAB average.
In London we were rated in the top four, having the 3rd equal highest score and, as the other three bureaux were all larger Inner London CAB services, HCA was the highest scoring CAB service in Outer London at the time.
Our organisational audit in 2014 also resulted in an outright pass and we continue to hold the Advice Quality Standard (AQS) at Casework level in Welfare Benefits and Debt.
HCA is committed to maintaining and enhancing the quality of its services and welcomes feedback from its service users and stakeholders. In addition our bureaux undertake a client satisfaction survey each year. The quote below is typical of the feedback we receive.
“This is a great service. You should all be proud of the work you do. It makes a big difference for many people”
A Trustee Board supports the development of the service by setting our strategic direction, defining goals, monitoring for quality and accountability. If you are interested in becoming a trustee and contributing to the future success and direction of our services click here for more information on volunteering as a trustee.
In September 1939 the first 200 CABx opened to meet the needs of the civilian population in war-time and branches in Ickenham and Hayes were among them, followed by a Ruislip-Northwood branch in 1940 and West Drayton in 1941.
The origins of the Hillingdon Citizens Advice Service lie in these early bureaux making it one of the oldest CAB services in the country. HCA celebrated the 70th anniversary of the CAB service with the Mayor of Hillingdon in the Middlesex Suite at the Civic Centre in September 2009.
Our governing document and area of benefit has been updated at various times and the service has evolved and changed considerably to meet the needs of an ever changing and ethnically diverse population.